USER AGREEMENT, PAYMENT TERMS AND LIABILITY

I. GENERAL PROVISIONS
1.1. Subject of the Agreement
This User Agreement (hereinafter — the “Agreement”) regulates the legal relationship between the Alvio.az platform (hereinafter — the “Platform”) and legal entities or individuals using the Platform’s services (hereinafter — the “Client”).
By registering on the Platform, paying for a subscription, or using services in any form, the Client confirms that they have read this Agreement, understand its content, and accept all its terms without reservation.

1.2. Nature of the Service
Alvio.az is exclusively a technology platform. The scope of services includes:
• Creation of an online store or corporate website according to the Client’s brand;
• Integration of payment systems, delivery modules, and third-party software solutions;
• Technical support and hosting services;
• Other technological solutions in digital infrastructure.

The Platform provides only technological tools and infrastructure. Alvio.az assumes no responsibility regarding the quality, legality, delivery, pricing, warranty, or any other characteristics of goods and services sold by the Client to end customers.

1.3. Independence of the Platform
Alvio.az is not a party to any sales contracts, service agreements, or other legal relationships between the Client and end customers. The Platform does not approve, participate in, or bear responsibility for such agreements.
If an end customer is dissatisfied with a product or service, all claims must be directed solely to the seller. No legal grounds exist for claims against Alvio.az in such cases.

II. LIMITATION OF LIABILITY
2.1. No Responsibility for Client Goods and Services
Alvio.az shall not be liable under any circumstances for:
• Quality, authenticity, safety, or legal compliance of goods sold by the Client;
• Quality or timeliness of services provided by the Client;
• Delivery obligations (delays, damage, loss);
• Any promises or advertisements made by the Client;
• Any material or moral damage caused to third parties;
• Goods not delivered, defective, or not returned.

Alvio.az is responsible only for the proper functioning of its technical services.

2.2. Technical Failures and External Factors
Alvio.az is not responsible for losses caused by:
• Failures of third-party software, payment systems, hosting providers, or internet connections;
• Technical issues caused by the Client;
• Cybersecurity incidents outside the Platform;
• Force majeure events (natural disasters, power outages, war, government actions, epidemics, global outages).

2.3. Limitation of Compensation
In any dispute, maximum liability of Alvio.az is limited to the subscription fee paid by the Client for the last one (1) month. Alvio.az shall not be liable for indirect, consequential damages, lost profits, business interruption, or reputational loss.

III. USER OBLIGATIONS
3.1. Legality of Activity
The Client guarantees that all commercial activity complies with the laws of the Republic of Azerbaijan, including consumer protection, taxation, and licensing rules.
Sale of illegal, counterfeit, dangerous, or unlicensed goods/services is strictly prohibited and may result in immediate account suspension.

3.2. Obligations to Customers
The Client is solely responsible for fulfilling obligations to end customers, including:
• Timely delivery of goods/services as described;
• Refunds, exchanges, and compensation obligations;
• Handling customer complaints;
• Compliance with consumer protection laws.

Failure to comply results in sole legal liability of the Client. Alvio.az assumes no responsibility.

3.3. Platform Rules Compliance
The Client must not harm the Platform infrastructure, other users, or customers; must protect user data; and must use the Platform only for lawful business purposes.

IV. REFUND AND EXCHANGE TERMS
4.1. Refunds for Alvio.az Services
Refunds are considered only if:
• Service was not delivered as agreed;
• Written cancellation was submitted at least 48 hours before work begins;
• Technical failure occurred due to Alvio.az fault and was not resolved in reasonable time.

Refunds are not provided if:
• Service was fully delivered;
• Client cancels after work begins;
• Issues arise due to Client actions or incorrect data;
• Subscription period has already started.

4.2. Claims Against Sellers
End-customer claims regarding products or services must be resolved directly with the seller. Alvio.az does not participate in disputes or provide compensation.

V. PAYMENT AND CANCELLATION RULES
5.1. Payment Terms
Payments are processed via PCI DSS-compliant licensed payment providers. Card data is never stored by Alvio.az.
After successful payment, an electronic receipt is issued automatically. Service activation begins upon payment confirmation.

5.2. Subscription Cancellation
The Client may cancel at any time. Cancellation takes effect from the next billing cycle; no refunds for the current period. Cancellation is done via account panel or email.

5.3. Suspension and Blocking
In case of non-payment, services may be suspended for 7 days. After that, the account may be temporarily blocked. Data is preserved and restored upon payment.

5.4. Acceptance of Payment Terms
By checking “I have read and accept the payment terms,” the Client confirms full acceptance of this Agreement including liability limitations.

VI. DISPUTE RESOLUTION AND GOVERNING LAW
6.1. Pre-trial Resolution
Disputes are resolved through negotiations. The Client must send a written request to [email protected]. Response time is 10 business days.

6.2. Governing Law
This Agreement is governed by the laws of the Republic of Azerbaijan. Unresolved disputes are handled by competent courts of Azerbaijan.

6.3. Changes to Terms
Alvio.az may update this Agreement without prior notice. Continued use of services implies acceptance of updated terms.